Reversing this receipt would cause one or more installments or lines on the Bill to have a negative paid balance

• When viewing a receipt in a program, the Notes/Alerts section displays the message, Reversing this receipt would cause one or more installments or lines on the Bill to have a negative paid balance, and the receipt cannot be reversed or transferred. 

• This receipt cannot be transferred due to the following reason: Reversing this receipt would cause one or more installments or lines on the Bill to have a negative paid balance.

• Receipt Not Reversible 

• The following Receipt could not be reversed

• Reversing this Receipt would cause on or more installments or lines on the Bill to have a paid balance that is less than zero. Munis does not allow Bills to have a paid balance less than zero.

• Accounts Receivable 

• Payment Reversals (arrefrev)

• Payment Batch Reversals (arrevbth)

This warning is provided when transfer, refund, redistribution, or other activity has moved the receipt amount. Activity that occurred after the receipt was entered and moved the receipt amounts must be reversed before the receipt can be reversed. 

General Resolution:

1. Click Learn More next to the Notes/Alerts. 

2. A Receipt Not Reversible window will open. It identifies the activity that must be reversed before the receipt being viewed can be reversed. 

3. Reverse all activity identified by the Receipt Not Reversible window following the last in/first out methodology, meaning the most recent activity should be reversed first.

   1. Guides for reversing different Accounts Receivable activity found here: Master Article - Reverse Accounts Receivable Activity

Resolution for Non-Sufficient Fund Checks That Have Been Refunded:

1. If the cause of this message is a refund, and the refunded check needs to be reversed due to Non-Sufficient Funds, then it is recommended to follow the above resolution and reverse all subsequent activity, most likely only the refund.

2. After reversing the refund, complete an NSF reversal for the receipt: 2019.1 NSF Functionality

3. If the refund check has been issued and cashed by the recipient and and the refund needs to be recouped, then it is recommended that the bill be adjusted up by the amount of the refund that needs to be collected from the customer. 

   1. To adjust a General Billing Invoice, please see: Adjust Invoice Amount

   2. To adjust a Property Tax Bill, please see: Bill Detail Adjustment Guide

If additional assistance is required, please contact the appropriate Accounts Receivable Support Team: How to determine the correct Accounts Receivable support team to assist with an issue