Error fetching from the purchasing department table

Description of Issue

Error when entering a Requisition or Purchase order.
Error: Error fetching from the purchasing department table

Context
  • Purchase Orders

  • Requisitions

  • Server Lock 

Cause

Invalid Department Code on the Requisition or Purchase Order Lock

Resolution
  • Confirm that the department code exists in Munis and the user is entering the department code correctly in the relevant program. This is the main cause of the error.

  • Check for Server Locks.

  • If the department code entered is valid and exists in purchasing departments, have affected user logout of Munis using the Logout option on Tyler Hub. 

  • Clear the browser cache and cookies for All Time. 

  • Restart the System/PC and log back in Munis after 5-10 mins.  

Additional Information

If a server lock exists, contract EERP Purchasing Support