Timecard approval stalls when partially approved time-off request is on the timecard

Description of Issue

With certain approver setups, the timecard approval workflow can be stalled if the timecard includes time-off requests and the timecard was partially approved and then the approval was cancelled. 

Context
  • ExecuTime

  • Time & Attendance 

  • Tyler Workflow

  • Timecard Approval

  • Time-off Request

Cause

Resolution

The workaround is to reset the Time-off request by editing the entry on the timecard and re-saving the entry, then add an entry/delete the entry. This will invalidate the approval of the request and allow the timecard to be fully approved at all levels.

Additional Information

Please reach out to Support in order to be notified once this has been addressed by Development in a future build. timeandattendance@tylertech.com