Cash Drawer Icon is Missing in Cashiering Home Page

Owned by Knowledge Assistant
Apr 02, 2024
1 min read
Description of Issue

The Cash Drawer Icon is not appearing on the Cashiering Home Page to Transfer Money in or out of the batch.

Context
  • Cashiering
  • EERP
Description of Issue

When a Cashier has no open/active batch, the cash drawer icon is no longer available.

Resolution
  1. Confirmed by development to be hard coded this way. Its a shortcut to the Open Drawer button. The current workaround is by either keeping an open batch, or by going to Batch Management > Ellipses > Open Drawer. 
  2. If a batch is Open/Active, ensure the Cash Drawer is installed and selected properly in the Hardware Console:
    1. Installing APG USB Cash Drawer for Cashiering 
    2. Installing APG Serial Cash Drawer for Cashiering
Additional Information

This is a feature request: https://tylercommunity.tylertech.com/cashiering/i/ideas-tyler-cashiering