Cash Drawer Icon is Missing in Cashiering Home Page

Owned by Knowledge Assistant
Apr 02, 2024
Description of Issue

The Cash Drawer Icon is not appearing on the Cashiering Home Page to Transfer Money in or out of the batch.

Context
  • Cashiering
  • EERP
Description of Issue

When a Cashier has no open/active batch, the cash drawer icon is no longer available.

Resolution
  1. Confirmed by development to be hard coded this way. Its a shortcut to the Open Drawer button. The current workaround is by either keeping an open batch, or by going to Batch Management > Ellipses > Open Drawer. 
  2. If a batch is Open/Active, ensure the Cash Drawer is installed and selected properly in the Hardware Console:
    1. Installing APG USB Cash Drawer for Cashiering 
    2. Installing APG Serial Cash Drawer for Cashiering
Additional Information

This is a feature request: https://tylercommunity.tylertech.com/cashiering/i/ideas-tyler-cashiering