How to refund Miscellaneous Cash receipt

Owned by Knowledge Assistant
Last updated: Apr 15, 2024 by Moriah Yorkey
1 min read
Description of Issue

Need to refund customer Miscellaneous Cash receipt

How to refund Misc. receipt 

Context

  • Munis

  • V12

  • Miscellaneous  Receipt

  • Misc. Receipt

  • Misc. Cash Receipt

  • Misc. Cash

  • Cat 02

Cause

Resolution

Misc. Receipts that were entered with a Customer ID can be refunded. The following steps will create a Bill Refund Processing record that can be further processed to an AP Invoice batch so it can be refunded back to the customer. 

  1. Navigate to 'General Revenues>Payment Processing>Receipts'

  2. Search for Customer ID or Receipt Number

  3. Click Refund on the ribbon

  4. Choose a Reason

  5. Click OK to the Refund Generated pop up

Additional Information

Available for versions 2017.1+ (V12)

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