Tyler Payments user Transaction History greyed out

Owned by Knowledge Assistant
Last updated: Apr 15, 2024 by Moriah Yorkey
1 min read
Description of Issue

One user can't access the Transaction History in the Tyler Payments Admin Portal.

Context

  • Payments

  • Cashiering

  • EERP

Cause

The user is missing the Permission to view Transaction History within Payments Home.

Resolution

  1. Navigate to the Payments Home Portal >Permissions.

  2. Select the user with the issue.

  3. Enable access to view Transaction History.

Additional Information