Tyler Payment Reversal Batches do not Release Automatically

• Tyler Payments Returns/Rejects no posted in Payments Journal

• Return/Reject Transactions in Tyler Payments Admin cannot be posted in EERP Payments Journal

• Unreleased Reversal batches from Tyler Payments cannot be posted

• Enterprise ERP

• Tyler Payments

• Payments Journal

• Payment Reversals

Development is currently researching into this issue.

Current workaround is to search for and release the batches in Payment Reversals.  Use the following steps to do so.

1. Navigate to General Revenues > Payment Processing > Payments Journal.

2. Click Search.

3. In the Batch Types section, select Reversals and deselect the other options.

4. Click Accept.

5. Click on the Batches tab.

6. Unreleased batch will have a red X, make note of the batch number for each Unreleased batch.

7. Click Close.

8. Navigate to General Revenues > Payment Processing > Payment Reversals.

9. Click Search.

10. Enter in the EERP batch number for the Unreleased batch in the Batch Number field.  This is the batch number found in step 6.

11. Click Accept.

12. Click Output-Rel.

13. Proceed through the following Output options.

14. Repeat steps 8 though 13 for each batch noted from step 6.

The Reversal batches can now be posted through Payments Journal.

Support strongly recommends not releasing the most recent Reversal batch.  Reversal transactions need an unreleased batch to go to when they come over from Tyler Payments.  Once a new batch is created, the previous one can be released.

For further assistance, please reach out to Enterprise ERP Revenue Support.