Locked General Billing Adjustment Batch

Description of Issue

Receiving the message This Batch is currently locked for posting and cannot be resumed. when attempting to post a batch of General Billing Adjustments in the Adjust Invoices program.
A locked Adjust Invoices batch cannot be Resumed or Posted.
User with AR permission to Override Batch Locks is not prompted to override the batch lock when clicking Resume or Post Batch in Adjust Invoices.

Context

Cause

The enhancement that added the AR Utility to override batch locks does not work in Adjust Invoices due to programming differences.

Resolution

Please contact General Billing & Miscellaneous Cash Support to unlock the batch.

Additional Information

Development is currently reviewing the possibility of adding this enhancement to Adjust Invoices.

Knowledge Assistant