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User unable to access Employee Self-Service

User unable to access Employee Self-Service

Owned by Knowledge Assistant
Jan 22, 2025
1 min read
Description of Issue

Former employee unable to log into ESS. Password has been updated but the account does not accept the credentials. 

Context

  • Enterprise ERP

  • EERP

  • ESS

  • Employee Self-Service

Cause

The ESS profile for the user is not Active.



Resolution

  1. Navigate to ESS > Administration > User Administration

  2. Search for the user

  3. Click Edit on their profile

  4. Check the box for "Active"

  5. Click Update at the bottom

Additional Information

For additional information, please reach out to Human Resources Management Support.