Description of Issue

When entering an abatement and choosing an Exemption Code that automatically calculates an abatement amount, the abatement amount is reset to zero dollars ($0) after accepting the abatement.

Context

Property Tax Billing
Abatement Entry (txabtent)

Cause

The cause of this issue is unknown at this time.

Resolution

Development is currently researching this issue.

As a workaround, manually enter the necessary abatement amounts. A guide for how to do this can be found here: Change or Update an Abatement Amount

Additional Information

If additional assistance is required, please contact Tax Support for the appropriate region.

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