Abatement Entry resetting amounts to zero

When entering an abatement and choosing an Exemption Code that automatically calculates an abatement amount, the abatement amount is reset to zero dollars ($0) after accepting the abatement. 

• Property Tax Billing
• Abatement Entry (txabtent)

The cause of this issue is unknown at this time. 

Development is currently researching this issue. 

As a workaround, manually enter the necessary abatement amounts. A guide for how to do this can be found here: Change or Update an Abatement Amount

If additional assistance is required, please contact Tax Support for the appropriate region.