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Cannot access Time and Attendance within the network
Cannot access Time and Attendance within the network
Description of Issue
Users can't reach any of the Time and Attendance environments within the organization's network
Browser error received:
Hostheader took too long to respond
ERR_CONNECTION_TIMED_OUT
No errors will be shown in the Time and Attendance application/error logs
Context
- Time and Attendance
- ExecuTime
- On-Premise Only
- Firewall
- Ports
Cause
Windows Firewall on the Time and Attendance server is enabled and blocking traffic for the instances designated ports
Resolution
Firewall rules for the Time and Attendance ports will need to be made on the application server so that the application can be reached from other devices and servers within the network.
The standard TCP ports for Time and Attendance are:
- 7120 (Prod)
- 7130 (Train)
- 7140 (Test)
Depending on how many Time and Attendance environments there are, additional rules will need to be made for those, for example:
- 7150 (Impl)
- 7160 (Impl2)
Additional Information
, multiple selections available,
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