Amounts Transferred Off Category 2 Miscellaneous Payments Via Transfer of Payments

Unposted transfer records exist

Amounts transferred off miscellaneous receipts in error

• Transfer of Payments
• Customers 
• Payment Entry
• Accounts Receivable

Users have successfully transferred an amount off of a miscellaneous receipt, which includes a customer number, with the intention of moving the payment to an open bill for that same customer. 

It is never recommended to use any transfer functionality in Munis to transfer an amount off of a category 2 miscellaneous receipt. If a transfer receipt meeting this description has been created via Transfer of Payments, the recommendation is:

General Revenues > Payment Processing > Transfer of Payments

1. Click Search
2. Enter the batch number and click Accept
3. Click Output-Release
4. Follow the remaining prompts to save/print report and confirm batch release
5. Post the transfer batch via Payments Journal
6. Reverse the now posted transfer receipt
7. Post the payment reversal batch via Payments Journal

If the above steps do not lead to a resolution, please contact Enterprise ERP General Billing & Misc Cash Support and/or install MUN-464851 once it becomes available