Resolution

SQL Backups:

A nightly backup of all production databases. Default EERP database maintenance plans are scheduled to execute a full database backup on the local database server for the production databases at 10:00 pm local time; differential backups are scheduled to execute for the munprod and tylercmprod database every two hours from 10:30 am to 6:30 pm local time.
There is an on-demand backup job that can be used to manually execute a full database backup of the Production EERP database (munprod).
Databases can be manually backed up if the nightly backup is not feasible for the use-case. Users will need administrative access to the SQL server, typically an IT department task. A user can then connect to SQL Server Management Studio (SSMS) to take a manual backup of the database in question. Microsoft instructions for taking a manual database backup via SSMS or T-SQL can be found here.

File backups:

EERP and other products have specific directories that store application-level settings and other important files. It is important to have a good backup of these directories in case a file is modified or there is a loss of file(s) in these directories.
The following directories should be backed up at or after 2:00AM:
- Application Server:
  - DATA_DRIVE\dbexport
  - DATA_DRIVE\musys
  - DATA_DRIVE\cmd
- *Database Server:
  - *DATA_DRIVE\dbexport
- Infrastructure Server:
  - Nothing
- TCM Server:
  - DATA_DRIVE\ApacheCerts
  - DATA_DRIVE\TylerForms
- Time & Attendance Server:
  - DATA_DRIVE\ET_Prod
- External Web Server:
  - DATA_DRIVE\MSSCustom
  - DATA_DRIVE\inetpub\tylerroot\

TCM File System Storage:

If TCM is configured to use File System Storage, please make sure that this directory is backed up. This could be a folder on the TCM server itself or even a network path. Please reach out to support if you are unsure what location is configured for your site.

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