Description of Issue

Users are receiving duplicate emails from Time and Attendance.

On the Communication page, there is a Current Message Queue Size: # on top of the page.

There is an error in the application log:

Error Sending email to: johnnor132gmail.com,johnnor132gmail.com,

com.sun.mail.smtp.SMTPAddressFailedException: 501 Invalid RCPT TO address provided

Context

Time and Attendance
TA
ExecuTime
SMTP
Communication Tab

Cause

There is an email address that is not formatted correctly on an end users email address field in Master File Management is causing duplicate emails to send to users.

When there is an email queue, behaviors like sending duplicate emails or not sending emails can occur from this.

Resolution

With the identified email address that's not formatted correctly, this will need to be corrected in the application

Login to the application
Navigate to System Admin > Master File Management
Search for the target user
Select the Pencil button to edit the target user's profile
Select the Contact Info tab
Modify the email address to include the '@' or to another correctly formatted email address
Select Save for Current Pay Period
Restart the Time and Service to clear the email queue on the Communication tab - How to restart the ExecuTime Service - OnPrem

Additional Information

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