Upgrade Portal User Role to Portal Admin

Owned by Knowledge Assistant
Last updated: Nov 05, 2024
1 min read
Description of Issue

  • I need to be able to see a list of portal users for my accounts.

  • I need to be able to restrict access to logging cases in the portal.

  • I need to be able to promote staff to portal super user.

Context

  • tylertech.com

  • Client Support

  • Online Support Incidents

  • Support Portal

Cause

In April 2024 we deployed a user administration portal to allow site Portal Admins to manage portal user roles for their staff.

Resolution

Portal Admin access can be granted by Tyler Support. Log a support case with Portal Admin Request in the case title.

Additional Information