Resolution

With proper permissions, users can navigate to the Adjust PTD utility within Application Permits to back out the amount on the Permit screen under:

Tyler Menu > Property Revenues > Permits and Code Enforcement > Processing > Permitting > Application Entry
Click Search
Enter the search criteria like the Application number
Click Accept
Click on the Permits tab
Select the specific Permit line and double click or click Accept
Navigate to the Menu drop down and select A - Adjust PTD
Enter the line amount, use the Default Line or Default All buttons
Click Accept
Click A - Apply

To update permissions:

Tyler Menu > System Administration > Security > Roles > Permit and Code Enforcement Roles
Click Search
Enter the Role ID
Click Accept
Click Update
Navigate to the Collections/Other tab
Select the checkbox Adjust paid-to-date and Reverse credits
Click Accept

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