Portal Admin only see their cases

Description of Issue

I am not able to see any other cases other than my own. Also, when I click on Portal Admin, it shows I'm a standard user. And when I click on my Name in Portal Admin, it again says Standard User, and there is no drop-down box to correct this.

Context

Tylertech.com
Online Support Instance
Client Support
My Cases

Cause

Conflicting support portal web roles.

Resolution

Please reach out to any Support team and reference this article.

Additional Information

Master Article - Online Support Incidents