Adjustment Does Not Display on General Billing Invoice

An adjustment created in and released from Adjust Invoices does not reflect in the Adjustments column of the invoice or the Installments tab of the corresponding bill

• Adjust Invoices

• Invoice Inquiry

• Workflow Business Rules

• Pending Actions

• General Billing

• Accounts Receivable

There's an IVA business rule and the released adjustment has not yet been approved via the workflow pending action. The adjustment step remains at step 20 until approved. The adjustment will not appear on the invoice/bill until the adjustment step is at 30, after it's been approved. However, Initial/In-Proof and Pending adjustments can be viewed under the History tab in Bill Inquiry.

The IVA approver(s) must approve the adjustment via the Hub Approvals card or by email (this depends on each approver's User Attributes > Workflow Delivery preference).