TCM Database Access Issues - HTTP Status 503 Service Unavailable

Owned by Knowledge Assistant
Last updated: Oct 28, 2024 by Moriah Yorkey
1 min read
Description of Issue

An HTTP Status 503 - Service Unavailable error appears when attempting to access the TCM full-client installation page.

Context

  • Tyler Content Manager (TCM)

  • Content Manager

  • Tomcat

  • Apache

  • Full Client

  • Database Migration

Cause

The database user is either missing necessary permissions or is disabled. Review of the Apache logs indicates the following error message: Cannot open database "tylercmXXXX<env>" requested by the login. The login failed.  This may occur due to server migration.

Resolution

Please create a case with TSM SaaS for assistance in the Support Portal.

Additional Information

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