Required phone number is not populating in My Civic App Contact Information

Required phone number is not populating in Contact Information when reporting an issue in the My Civic App

• My Civic 

• Enterprise Service Requests 

• ESR

• Tyler 311 

The My Civic App cannot grab the required phone number because it is not being passed by TID (Tyler Identity)

Disable the phone number from being required under the RAI contact settings in My Civic CMS