ESR task is stuck as Pending - Due to Windows Service

Owned by Knowledge Assistant
Last updated: Aug 02, 2024 by Moriah Yorkey
1 min read
Description of Issue

  • ESR external task is stuck as pending 

  • ESR task is not sending emails

  • ESR request not closing when all tasks are complete

Context

  • Enterprise Service Requests 

  • ESR

Cause

Tyler Incident Management Windows Service is not running 

Resolution

Contact Enterprise Service Requests Support to restart the Tyler Incident Management Windows Service 

Additional Information

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