Invoice Adjustments not notifying Approvers

Owned by Knowledge Assistant
Dec 15, 2021
1 min read





Description of Issue

Invoice Adjustments not alerting approvers

Adjusting amounts down or deleting Invoices are not notifying approvers



Context

  • Munis

  • General Billing

  • Adjust Invoices

  • Workflow



Cause

In Business Rules a site might incidentally have the Min Amt set to 0.00. In this instance, these adjustments will not fit into the Workflow parameters and will not trigger business rules for Adjust Invoices.  



Resolution

Munis recommends updating the Min Amt to either the default of -999999999.99 or a sites chosen amount to the applicable Adjust Invoice Workflow Business Rules (i.e. GBM, IVA). Once this is saved, any newly created Invoice Adjustment Workflow requests that are negative or credit amounts along with Invoices being deleted through the Adjust Invoices program will be submitted to Workflow accordingly. 



Additional Information