Unknown error during UPDATE of gljnlnum -244 ISAM-1222

Description of Issue

Unknown error during UPDATE of gljnlnum -244 [ISAM-1222]

Additional information concerning a status error of -244

[Microsoft][SQL Server Native Client 11.0][SQL Server] Lock request time out period exceeded.

If you have any questions, please contact Munis Technical Support.

System log Id: XXXXXX

Context

Budget Transfers/Amendments

General Journal Entry/Proof

Cause

Another process is locking the gljnlnum table

Resolution

Follow the steps below to review the user and process causing the lock encountered when adding a BUA.

Munis > Financials > General Ledger Menu > Budget Processing > Budget Transfers and Amendments

Add
Enter BUA information
Accept
Once the lock id displayed click OK
Click Yes to view the list of lock records
Sort by Date Locked and locate the oldest record
The user listed under Locked By is running a process that is locking this table. Once they complete or abort their process the lock should clear.

If any locks persist, contact Munis Financial General Ledger Support or log an Online Support Client Portal case categorized as General Ledger

Additional Information

Knowledge Assistant