Utility Access View account detail error

Owned by Knowledge Assistant
Last updated: Jan 20, 2022
1 min read





Description of Issue

When attempting to view the account detail page receive the error The remote server returned an error: (400) Bad Request. []



Context

  • Utility Access

  • Account Detail



Cause

The SQL query used to gather account details is assuming that a default ‘cycle’ is entered into Bill Run Setup, and at least one bill run has that cycle.  That field is only used in Cycle Manager, and is optional, so the query shouldn’t be requiring it.



Resolution

Available work tickets:

MUN-417067 for 2021.1.0.877
MUN-418075 for 2021.2.0.291
MUN-418076 for 2021.3.0
MUN-418077 for 2022.2.0



Additional Information

Munis System Log error UtilityBillingCustomerPortal.getBillingAndContactInfo: Error executing selectBillingCycleInformation.