Resolution

Payment Reversals cannot be reversed. To correct this issue, the reversal will need to be posted. Guidance for how to post the batches can be found here if needed: Master Article - Reverse Payments

Once posted, the reversed payment will need to be re-entered in Payment Entry to place the payment back on the desired record. In the vast majority of cases, the new payment and the reversal, when considered together, will mirror each other and wash each other out. When re-entering the payment, make sure to use the same AR Effective Date as the original payment. The GL Effective Date for the re-entry of the payment should match the reversal. Guidance for how to enter payments can be found here if needed: Master Article - Payment Entry

If the receipt is a Miscellaneous Cash Receipt (AR Category 2), then please check the GL Accounts impacted by the Reversal before re-entering the payment and make sure the same GL Accounts are still currently in use on the Charge Code for this year: Find a Charge Code

If the receipt is a Miscellaneous Cash Receipt (AR Category 2), and the GL Accounts impacted by the Reversal are different than the GL Accounts listed on the current year's Charge Code, then please override the GL Accounts when re-entering the payment and mirror the reversal.

Please also be aware that the GL Accounts impacted by the Reversal can be different depending on the settings established on the Reversals tab in the Accounts Receivable Settings program. In these instances, a manual journal entry may be needed to balance the reversal and re-entry receipt: Add GCR - General Cash Receipt Journal - General Journal Entry Proof

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