Master Article - Payment Entry

Would like a collection of resources for working in Payment Entry. 

Payment Entry (arbilinq) 

Additional information for Payment Entry is requested. 

General Use:

• Add a Payment Entry batch
• Resume a Payment Entry batch
• Enter single payments in Payment Entry
• Pay multiple records with one transaction
• Pay multiple bills for a customer in a single transaction
• How to allocate Payment in Payment Entry
• Enter a Prepayment
• Unlock a Payment Entry batch
• How to release a payment batch from Payment Entry

Reversals: 

• Reversing Unposted Payments
• Reverse an unposted Payment Plan receipt

Deposits:

• Default Deposit in Payment Entry
• Add or Update Default Deposit in Payment Entry
• Update unreleased receipt tenders with the Default Deposit in Payment Entry
• How to Toggle Deposit Number Requirement for AR Batch Posting
• What happened to the Deposit Number field in Payment Entry

Errors: 

• Payment Entry Unable to Create Batch
• Receipt has been submitted to workflow and cannot be reversed error in Payment Entry
• The Specified Subtotal exceeds the amount available on the contract for this charge code error when entering a Miscellaneous Cash Receipt
• Could not determine the project extension date Error When Entering a Misc Receipt Against a Revenue Contract
• You are restricted from using this charge code error in Payment Entry
• Invalid Org Code Error in Payment Entry
• Error retrieving and displaying receipt information
• Payment Entry Complete Transaction and Cancel Transaction Buttons

Accounts Receivable User Preferences:

• Change Accounts Receivable User Preferences to View Charge Groups When Entering Payments
• Credits on bills showing or not showing in the total due column in Bill Inquiry or Payment Entry
• Update User Preferences to Show Additional Information in Bill Inquiry and Payment Entry
• Enable or disable the accounts receivable user preference to include bills that do not allow payments in Bill Inquiry find sets

Settlement: 

• Payment Entry Settlement does not include all Transactions
• Settlement Report including Voided Transactions
• Payment Entry settlement is off by a voided receipt amount
• Remove the Finalize Settlement Approval Prompt
• Payment Entry Batch Requires Settlement after Reversal to a Finalized Payment
• Cannot release batch without settlement - settlement already finalized

FAQ:

• View the Total Unpaid Balance of a Bill in Payment Entry
• Permission to override Payment Locked Batches
• An Explanation of Payment Entry Dates and Accounts Receivable Activity Dates
• Cannot See Charge Group Distribution in Payment Entry
• Unable to see bills with no payments special condition codes in Payment Entry or Bill Inquiry
• Unable to see liened bills or bills that have been sent to title in Bill Inquiry or Payment Entry
• Accidentally waived interest and need to reverse the WAV Adjustment
• Master Article - Munis Accounts Receivable Locked Batches
• Unable to Allocate a Partial Payment
• What happened to the Deposit Number field in Payment Entry
• Journal Totals Doubled when Control Account Lines Exist
• How to toggle the Project Strings apply default for Miscellaneous Cash Receipts
• Batches of Receipts missing GL Allocation
• What is the wsuser

Receipts:

• How to feed lines after printed receipt
• Error selecting the printer Printing cancelled error in Payment Entry when printing a receipt
• ReadyForms receipt printing the City State and Zip twice

Validators/Validation:

• Creating a Receipt Printer Definition
• Payment Entry Auto validate options

Permissions: 

• Grant user the permissions to adjust partial payments
• How to Toggle Deposit Number Requirement for AR Batch Posting
• Payment Entry does not show totals amount
• Permissions to post deposit batches
• Permissions to change default cash account in Payment Entry
• Permissions for AR Effective Date

General Billing:

• Applying payments to Multiple Lines on a GB Invoice
• Workflow Business Rules for General Billing Payments
• General Billing Invoice generating more interest than it should
• How to update address or contact information on General Billing invoice receipt

Workflow:

• Accounts Receivable Workflow Business Rules

If additional assistance is required, please contact the appropriate Accounts Receivable Support Team: How to determine the correct Accounts Receivable support team to assist with an issue