Journal Totals Doubled when Control Account Lines Exist

• Why is the Journal total showing double the amount of the payments?

• Journal total is twice what it should be.

• CRP Journal totals doubled.

• Enterprise ERP

• General Ledger

• Journal Inquiry/Print

• Account Master

• Accounts Receivable

• Payment Entry

Control Account lines exist on the Journal entry, affecting the Totals fields at the bottom. 

Further action is not necessarily needed.

Control Accounts are automatically impacted with certain activity based on account setup, but do not affect the payments' impact on the other accounts. If the lines above the Control Accounts section of the journal reflect the correct total, then there is likely no issue.

When comparing a batch report total against a journal, be aware that the Totals section on the Journal sums the totals of every line present. If Control Accounts are being hit, manually sum the journal lines above that section to ensure a match and ask a member of finance to confirm that the control account impact is correct. 

Control Accounts are not impacted directly, instead having entries created when other accounts are impacted. 

If it is not desired that the Control Accounts be impacted, account configuration will need to be reviewed. The accounts being impacted are found on the Charge Codes being used. 

For assistance with GL Account setup, please contact the General Ledger Support team.