Resolution

Further action is not necessarily needed.

Control Accounts are automatically impacted with certain activity based on account setup, but do not affect the payments' impact on the other accounts. If the lines above the Control Accounts section of the journal reflect the correct total, then there is likely no issue.

When comparing a batch report total against a journal, be aware that the Totals section on the Journal sums the totals of every line present. If Control Accounts are being hit, manually sum the journal lines above that section to ensure a match and ask a member of finance to confirm that the control account impact is correct.

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