Refunds fail to generate when bills have special conditions to block payments

I get an error message when releasing refunds from bill refund processing.

• Error Message: Error allocating refund amount.

• ERROR: No lines are available to apply overpayment towards. Allocation failed.

• Munis

• Accounts Receivable

• Bill Refund Processing

• Special Conditions

• 2019.1+

One or more of the refunds being created are for a bill/property/account that has a special condition that blocks payments.

1. Contact Munis Support to have the refund batch removed from the system

2. Use one of these two options to processes the refunds:

   • Remove the refund record for any bills with the special condition blocking payments

   • Have a user with AR permissions that allow them to override the special condition blocking payments