Account master unknown error on fetch when searching or adding





Description of Issue

Error when trying to search or add in Account Master

Unknown error on fetch - status: -400 ISAM -1 Additional information concerning a status error of -400: Fetch attempted on unopen cursor. 



Context

Account Master

glmstmnt



Cause

Active Set Sort Order Definition includes duplicate or blank segments



Resolution

Update the Active Set Sort Order Definition 

Munis > Financials > General Ledger Menu > Set Up/Chart of Accounts > Account Master 

  1. Click Search

  2. Click Sort By Segment 

  3. Update the Active Set Sort Order dropdowns to remove any duplicate or blank segments

  4. Click Accept



Additional Information