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Release failed error in General Journal Entry
Release failed error in General Journal Entry
Description of Issue
Receiving an error when releasing a journal in General Journal Entry/Proof.
Error: Munis (Glcjeent). Release failed... [SQL Server] Lock request time out period exceeded.
Context
General Journal Entry/Proof
Cause
Another user still has the journal open or a user has multiple screens with the journal open.
Resolution
This is a lock error that typically resolves with having any users who have the journal open close out of Munis and go back in.
- Click Continue on the error message.
- Select the option to Browse locks or View locks.
- Scroll to the right to see the user name(s) under Locked By.
- Have the user listed under Locked By close out of Munis and log back in.
- Have any other users with this journal open close out of Munis and log back in and re-open General Journal Entry.
- Browse to locate the journal and click Release.
- If error persists, contact Support.
Additional Information
, multiple selections available,
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