Description of Issue

Approval Status field says Error and journal cannot be released into workflow
An error occurred in the approval process when approving this journal
Please contact MUNIS support
Munis (glcjeent)
Cannot release journal: An error occurred in the approval process when approving this journal
Release Failed - Details
Failed to release Journal
Release process failed

Context

Cause

Something disrupted normal process of triggering workflow business rule pending actions and left transaction in error status

Resolution

Confirm Enterprise ERP emails typically used in workflow delivery for users are up and running normally
- How To Send Test Email in EERP
- If emails error contact:
  - TSM for on premise sites
  - TSM SAAS for hosted services
Contact EERP Financial General Ledger Support to remote to server and script update to flip status "E" to status "H"
Release problem journals back into workflow so they can try and trigger correctly and send notification emails to approvers

Additional Information

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