General Journal Entry Proof - Approval Status Error

Description of Issue
  • Approval Status field says Error and journal cannot be released into workflow
  • An error occurred in the approval process when approving this journal
    Please contact MUNIS support
  • Munis (glcjeent)
    Cannot release journal: An error occurred in the approval process when approving this journal
  • Release Failed - Details
    Failed to release Journal
    Release process failed
Context
  • General Journal Entry/Proof (GEN, GCR, GNI)
  • Workflow (GLJ)
  • Approval Status (Error)
Cause

Something disrupted normal process of triggering workflow business rule pending actions and left transaction in error status

Resolution
  1. Confirm Enterprise ERP emails typically used in workflow delivery for users are up and running normally
  2. Contact EERP Financial General Ledger Support to remote to server and script update to flip status "E" to status "H"
  3. Release problem journals back into workflow so they can try and trigger correctly and send notification emails to approvers
Additional Information