Cannot make elections in New Hire Enrollment

Description of Issue

Context

Cause

The employee's Hire Date as defined in Employee Master is prior to or outside of the New Hire Window defined in Benefit Enrollment Settings

Resolution

Navigate to the program Benefit Enrollment Settings
- Menu > Human Capital Management > Human Resources > Benefits Administration > Benefits Enrollment > Benefits Enrollment Settings
Review the field New Hire Window and note the value (defined in Days)
Navigate to the program Employee Master or Employee Inquiry
- Menu > Human Capital Management > Payroll > Employee Maintenance > Employee Master
Select Search and locate your impacted employee
Click Dates and review the field Hire Date
1. If the Hire Date field is outside the New Hire Window, then the user will be unable to make elections
2. We recommend to temporarily adjust the Hire Date to fit within the New Hire Window until after the New Hire Enrollment is completed

Additional Information

Knowledge Assistant