Failed to issue BEGIN WORK status -535

Owned by Knowledge Assistant
Last updated: Jul 01, 2022
Description of Issue

When users go to submit time off requests or time entry in ESS, we are getting an error stating We encountered a Problem and We are currently experiencing difficulties processing this transaction, when we navigate to the Exception Viewer hyperlink we see the error is Failed to issue BEGIN WORK. Status= -535 Contact software support, how do we resolve?

Context
  • Time Off Requests
  • Time Entry
Cause

A web service handler has failed and will require a GAS Restart to resolve.

Resolution

If you are Tyler Hosted, please log a case with the ASP SaaS Support team.

If you are hosted on premise, please reach out to your internal IT to plan for a GAS Restart.

Additional Information

Please review our documentation on how to restart GAS services.

Please reach out to Human Resources Support with any additional questions.