View and download Support Portal Case attachments
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
How do I view and download attachments on Support cases?
Context
- Online Support Incidents
- Client Support
Cause
A user needs assistance downloading and viewing case attachments.
Resolution
- Go to the Support Portal and open the case with the attachment: How to access support cases online.
- Near the bottom of the page under the Attachments field, click on the attachment to view / download.
- If attachment opens in a new window or tab, click the arrow pointing down with a line underneath to download or click the printer to print.
- If attachment downloads, it may appear on the bottom of the web browser to open or will be in the Downloads folder or other specified location on the users work station for them to access.
Additional Information
For additional information regarding the Online Support Portal please see: Master Article - Online Support Incidents