How to access support cases online

Description of Issue

How to access support cases online?

Context

Cause

Client would like to add, view, or update support cases logged with support.

Resolution

Register for Online Support Portal access:

Go to https://www.tylertech.com/client-support/enterprise-erp-support
Click on the register hyperlink and follow the prompts.
Once registration has been approved navigate back to https://www.tylertech.com/client-support/enterprise-erp-support
Click on the login hyperlink and enter your credentials.
Click the Get Online Support button to access your cases.

Additional Information

Registration may take up to two business days to complete.

Please refer to our Master Article - Online Support Incidents for all additional topics.

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