Account Inquiry column changes not saving

Owned by Knowledge Assistant
Aug 12, 2020
Description of Issue

In Account Inquiry Detail after right clicking on a column name and deselecting certain columns and accepting, the screen defaults to all columns the next time Account Inquiry is opened.

Account Inquiry column changes don't show when Account Inquiry is relaunched.

Context

Account Inquiry

Cause


Resolution

Here are steps to prompt Account Inquiry Detail column changes to save:

  1. Right click any column header and select Reset Settings, then select Reset Column Sort.
  2. Select Show all Columns to display columns in their default view.
  3. Select or deselect columns to reflect your preferences.  Accept to save.


Additional Information

Some column combinations are enforced and if you have one, you must have the other. Examples:

T/PL String

T/Account