Error received drilling down into Hub card after modifying fields on level 1

Description of Issue

After changing the fields shown on level 1 of a Hub card, an error is received when drilling down to level 2:  An error occurred retrieving data.

Context
  • Tyler Hub
  • Hub Card
Cause

Drilldown levels were not modified for the new fields.

Resolution
  1. Click ellipses in upper right corner of Hub card and select Edit.
  2. On Field Selection tab, in the Drilldown Levels column on the right, click the pencil icon next to Level 1.
  3. In the Select Drilldown Options pop-up window, make sure the fields here match the new fields that were selected and click Save.
  4. Click on drilldown Level 2 and take a screenshot.
  5. Click on the trash can icon next to Level 2.
  6. At the top of the screen, next to the Field Selection header, click Add Drilldown.
  7. In the Select Drilldown Options pop-up window, make sure the fields here match the new fields that were selected and click Save.
  8. Click on drilldown Level 2 and add fields if necessary following the screenshot that was taken in step 4.
  9. In the upper right corner, click Save.
Additional Information

Please review the Master Article - Tyler Hub for all related topics.