Error received drilling down into Hub card after modifying fields on level 1
Description of Issue
After changing the fields shown on level 1 of a Hub card, an error is received when drilling down to level 2:Â An error occurred retrieving data.
Context
- Tyler Hub
- Hub Card
Cause
Drilldown levels were not modified for the new fields.
Resolution
- Click ellipses in upper right corner of Hub card and select Edit.
- On Field Selection tab, in the Drilldown Levels column on the right, click the pencil icon next to Level 1.
- In the Select Drilldown Options pop-up window, make sure the fields here match the new fields that were selected and click Save.
- Click on drilldown Level 2 and take a screenshot.
- Click on the trash can icon next to Level 2.
- At the top of the screen, next to the Field Selection header, click Add Drilldown.
- In the Select Drilldown Options pop-up window, make sure the fields here match the new fields that were selected and click Save.
- Click on drilldown Level 2 and add fields if necessary following the screenshot that was taken in step 4.
- In the upper right corner, click Save.
Additional Information
Please review the Master Article - Tyler Hub for all related topics.