Error in Equipment Profit and Loss report when admin dept is defined

Description of Issue

When an admin department is defined in the Equipment Profit and Loss report, the following error is received after clicking Select:

Error retrieving count - 688  -400  [ISAM -1]
Fetch attempted on unopen cursor.

Context

Tyler EAM

Cause


Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2019.1.22.0 - MUN-415308
  • 2020.2.0.0 - MUN-422199
  • 2020.3.0.0 - MUN-422200
  • 2021.1.0.0 - MUN-422201
  • 2021.2.0.0 - MUN-422203
  • 2021.3.0.0 - MUN-422204
  • 2021.4.0.0 - MUN-422205

Workaround:  Records can be successfully selected when the Admin dept field is left blank

Additional Information