Payroll AP Invoice Batch Detail Amounts zero not Matching Header

Description of Issue

After posting the AP Invoices from GL Distribution Journal Step of Payroll, the AP Batch was created but there are some vendors in batch where the Detail Record Amounts are zero and do not match the Header Record Amount of AP Invoice for Vendors. 

Context
  • Munis 
  • Human Resources/Payroll
  • Payroll
  • Payroll Processing
  • Payroll Start and Status
Cause
  • At the end of the Employee Update Step of the payroll process, the system will create the Vendor Detail Amounts as part of the process.
  • In the case where the Employee Update does not Complete (you can see in global audit), the vendor detail amounts are not fully created in some cases. 
Resolution
  1. Reverse Employee Update step of Payroll from Payroll Start and Status.
    1. Use How to Reverse Employee Update to make changes to Pay or Deductions article.
  2. After Reversal is Complete, re-run Employee Update Step and complete all subsequent steps of payroll process until payroll is Complete
  3. To Reverse original Journal Posting from GL, use Reverse Payroll Journal on the General Ledger article.
Additional Information

To see if Employee Update did not Complete:

  1. Go to Payroll> Payroll Administration> Global Audit Inquiry. 
  2. Click on Search, define Run Number and Warrant Number, click Accept then click BrowseÂ