Request Start Date is now required and receives error message in Convert Service Requests

Description of Issue

Request Start Date is now required and receives error message in Convert Service Requests

Context

Tyler EAM

Cause

Create Requests program generates a Request Start Date in Convert Service Requests that cannot be used for conversion

Resolution

Install MUN-413883 once it becomes available

Workarounds:

  • When converting the request in Convert Service Requests, manually update the Request Start Date field prior to converting
  • Use the Service Requests program to create requests
Additional Information