Refund element is missing Vendor State error when submitting AP refunds to Munis from EnerGov

Description of Issue

EnerGov AP refunds are encountering errors when submitted to Munis

Error Message: Data validation errors occurred while processing external item XXX-XXXXXX.

Error Message: Refund element is missing Vendor State

Context
  • Munis
  • EnerGov
  • AP Refunds
Cause

Within the XML being passed to Munis by EnerGov, records are missing state information within the Customer node.

Resolution

Contact EnerGov Support

Additional Information