311 TCM attachments are not appearing in external systems - Due to failed connection

TCM documents attached to 311 requests are not appearing in external systems (for example, on the resulting Munis work order)

• Enterprise Service Requests 
• ESR
• Tyler 311
• Tyler Content Manager
• TCM

TCM's Endpoint Address, Access ID, and/or Access Password were incorrect

To test the TCM connection:

1. In Tyler 311 Administration, on the External systems page, on the TCM row, click on the pencil icon in the Action column
2. In the Edit external system pop-up window, click on the Settings tab
3. Click Test Connection
   1. If connection succeeded, refer to Master Article - 311 TCM attachments are not appearing in external systems for other reasons the attachments may not be appearing
   2. If connection failed, correct the Endpoint Address, Access ID, and/or Access Password