Cannot sign into My Civic App

Owned by Knowledge Assistant
Last updated: Jan 23, 2023
1 min read
Description of Issue

User cannot log into the My Civic App

Context
  • Enterprise Service Requests 
  • ESR
  • My Civic
Cause

With the migration to use Okta, clients that use 311/My Civic will need their Admin setting for TID-C Production changed

Resolution

Please contact My Civic Support to have your Okta settings updated in the MyCity Admin Portal

  • If your site owns the following combination of products reach out to the Enterprise ERP Assets and Civic Team  
    • Enterprise Service Requests (311) & EAM/EERP
    • Enterprise Service Requests (311), EAM/EERP, and Enterprise Permitting & Licensing (EnerGov)
  • If your site owns My Civic with Enterprise Permitting & Licensing (EnerGov) reach out to the EPL Support Team  
  • If your site is using My Civic only, without any of the other Tyler produces contact the ERP Pro (Incode) team 
Additional Information