Description of Issue

Customer's are unable to submit Business License filings through CSS.

Error Message: The request failed with HTTP status 400: Proxy error

[CDATA[ at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Tyler.Munis.Online.Providers.WebServices.WebCitizen.BusinessLicense.blwshdlr.blwsrecp_create_bill(String user_name, String user_pwd, String& sxml, String& errormsg)
at Tyler.Munis.Online.Providers.WebServices.Citizen.BusinessLicenseProvider.CalculateBusinessLicenseFilingBill(BusinessLicenseFiling license)
at Tyler.Munis.Online.Citizen.BusinessLicense.BusinessLicenseFiling.CalculateBusinessLicenseFilingBill()

Context

Munis
Citizen Self Service
Business License
Business License Filings

Cause

The default GL period has been set to 13, but the current date which is used as the default GL effective date is not within that period. The system attempts to change the GL year/period to match the GL effective date and that processes causes the CSS error.

Resolution

The default GL year/period within the GL settings program must be updated to a year and period other than period 13.

Follow these instructions to update the Default GL Year/Period

Additional Information

From the Munis system log:

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