Description of Issue

Customer paid interest that needs to be refunded on a tax bill.

Context

Cause

Citizen overpaid interest that now needs to be refunded.

Resolution

Navigate to General Revenues or Property Revenues → Payment Processing → Bill Refund Processing
Click No to the payment redistribution question that pops up
Click Plus sign
Enter your bill category, year and bill number
Click Accept
Click Update
Select a refund reason
Tab to Int Ref field and enter the amount of paid interest you wish to refund
Click Accept
Click Output-Rel to continue processing the refund

Additional Information

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