Specific External Systems Integrations Missing in Cashiering

Owned by Knowledge Assistant
Last updated: Dec 03, 2024
1 min read



Description of Issue

In Cashiering under Administration > External Systems, a specific product is missing from the available options and there is no option to add a new external system.



Context

  • Cashiering

  • External Systems

  • Standard Licensing

  • Enterprise Licensing

  • Integrated Products



Cause

Tenant tag for the specific product is not applied.



Resolution

Please contact Tyler Systems Management Support or log a case via the Online Support Client Portal to have the tenant tag added.

Once the tenant tag is added, refresh license in Cashiering:

  1. Log into Cashiering with an administrator account

  2. Navigate to Administration > Settings > General

  3. Under Licensing, click Update Now



Additional Information