Sync Tyler 311 Contacts produces an error due to background and banner images

Owned by Knowledge Assistant
Last updated: Aug 09, 2023
1 min read



Description of Issue

Sync Tyler 311 contacts produces an error: Failed to import configurations 



Context

  • Tyler 311

  • Enterprise Service Requests 

  • ESR

  • My Civic 



Cause

Background and banner images were setup in Enterprise Service Requests 



Resolution

  • Remove background and banner images from Tyler 311/ESR (Administration > Citizen Engagement > Mobile) 

  • General style and appearance of your organization's My Civic 311 mobile app including layout, colors, icons and background images are setup in My Civic CMS under  Appearance (My Civic CMS > Profile > Appearance)



Additional Information