Sync Tyler 311 Contacts produces an error due to background and banner images

Sync Tyler 311 contacts produces an error: Failed to import configurations 

• Tyler 311

• Enterprise Service Requests 

• ESR

• My Civic 

Background and banner images were setup in Enterprise Service Requests 

• Remove background and banner images from Tyler 311/ESR (Administration > Citizen Engagement > Mobile) 

  • Confirm no images are defined in Tyler 311 Mobile Settings

• General style and appearance of your organization's My Civic 311 mobile app including layout, colors, icons and background images are setup in My Civic CMS under  Appearance (My Civic CMS > Profile > Appearance)