SaaS clients:

Please contact Tyler Systems Management SaaS Support or log a case via the Online Support Client Portal.

On-Premise clients:

Navigate to your organizations ESS Hosting webpage for the appropriate environment
1. Please refer to your Site Report for the ESS Hosting URL and mssadmin credentials
On the left side, click Client Configuration
Click Edit on the appropriate environment
Scroll to the field Self Service user session timeout
Enter the new value in the unit of minutes
Click Update Client to save the change

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