Requests not auto-converting when SRA rule is used

Owned by Knowledge Assistant
Last updated: May 10, 2024 by Moriah Yorkey
1 min read
Description of Issue

When approving a service request using the SRA business rule, a service request is not converting to a work order when the activity code is set to auto-convert

Context

  • Enterprise Asset Management

  • EAM

Cause

Defect

Resolution

Install the appropriate work ticket for your version:

  • 2021.8.0.1654 - MUN-479780

  • 2021.9.0.1539 - MUN-479781

  • 2021.10.0.1320 - MUN-479782

  • 2021.11.0.1093 - MUN-479442

  • 2021.12.0.626 - MUN-479443

Workaround: Manually convert service requests

Additional Information

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